The current RuDesk offer permits both personal and business use.
Remote support software for IT teams and businesses
Support colleagues, customers and managed devices without turning a simple connection into a long deployment project. RuDesk combines cross-platform sessions with address-book organisation and user-controlled approval.
Use saved devices and groups to keep recurring support work structured.
Support common desktop systems and Android from one product family.
Built for real support scenarios
A support tool should reduce the time between a request and a useful session. RuDesk is suitable for internal help desks, managed service workflows, software vendors and small teams that need to assist users on different operating systems.
- Ad-hoc support after user approval
- Repeated access to saved devices
- Device grouping for offices, customers or projects
- File exchange during supported sessions
- Account-based access management
Keep the workflow accountable
Ask the user to confirm the connection, grant only the permissions needed for the current task and end the session when the issue is resolved. For managed devices, document who has access and review saved contacts when responsibilities change.
- Verify the requester and device ID
- Use individual accounts instead of shared passwords
- Remove obsolete saved devices and team access
- Keep application versions current
Start small, then standardise
Test RuDesk with the operating systems, networks and permissions used by your organisation. Define a short support procedure before rollout so employees know how a legitimate request looks and when they should refuse one.
Frequently asked questions
Can a company use RuDesk?
Yes. RuDesk is currently available for personal and business use. Check the current terms and validate your required workflow before deployment.
Can devices be organised by customer or office?
Saved devices can be arranged into groups, which can represent customers, offices or internal projects.
Does the remote user approve a support session?
RuDesk supports a request-and-approval workflow so the person at the remote device can confirm the session.
